Austin Taylor

About Austin Taylor

Xfinity Solution is a web and mobile application development providing Outsourcing…

Experience

1. Senior Client Manager

   Xfinity Solution

   Mar 2017 — Present

   Looking after Marketing, Operations and Promotion• The position requires a high level of self-management and drive.• Attend daily calls with the client, send out daily and weekly activity reports and performance analytics to clients.• Acquire and evaluate all related data to manage program feedback and inquiries.• Managing Business to Business/ Business to Customer marketing programs• Work with client to create appropriate presentations, videos, and other channel marketing and end user marketing assets that drive results• Track campaign progress at every step and proactively work with internal and external customer to steer campaigns in the right direction to achieve targets.• Manage remote operation centres to provide integrated service delivery to clients.• Coordinate with cross-functional team to ensure that all logistics are aligned for flawless execution is achieved while meeting the campaign timeline.• Understanding client needs, requirements, and expectations and devising solutions accordingly.• Responsible for coordinating with customers for meeting service level agreement, resolving escalated concerns and needs.• Establish and maintain processes to manage scope over the project lifecycle by managing the identification, resolution and escalation of project risks and issues hindering delivery of programs.• Conduct training with new members required to join the project.• Develop integrated marketing & sales tool kit for appropriate campaigns by working with clients’ marketing teams and adapt them for channel partners.• Manage and run inbound and outbound digital and analogue campaigns to recruit, engage and enable channel partners to build presence and pipeline• Identify program success criteria and use these to anchor program strategies and monitor program execution.

Education

• Singapore Institute of Management

  Master of Business Administration - MBA

  2005 — 2006

• University of Calcutta

  Bachelor of Commerce - BCom

  2003 — 2005