Austin Nilsson

About Austin Nilsson

I lead Professional Services for North and South America at Qualtrics, where I oversee a team of Services Executives, Solution Architects, Technology Consultants, Engagement Managers, and Industry Practice Managers serving our most complex and strategic customers.Over 17 years at Qualtrics, I helped build the company from a 40-person startup to a Experience Management category leader. Along the way I’ve built functions from scratch, launched new products, developed partner ecosystems, and transformed operations at every stage of growth. My focus has always been the same: build teams that deliver exceptional customer outcomes while operating as a sustainable, profitable business.Outside of Qualtrics, I work with a small number of business leaders helping them modernize their operations and build teams that are ready for what\'s next.

Experience

1. VP, Professional Services Customer & Employee Experience

   Qualtrics

   Feb 2026 — Present

   Leading Qualtrics\' combined Customer Experience and Employee Experience Professional Services organization — a 150-person team responsible for delivering XM programs for enterprise customers. Our organization spans the full delivery lifecycle: Services Pre-Sales partnering with the field to scope and win, Engagement Managers driving program governance and customer outcomes, and Technology Consultants architecting and implementing CX and EX solutions on the Qualtrics platform. Areas of focus: Enterprise implementation and migration delivery across CX and EX programsOrganizational capability building and delivery excellenceServices go-to-market alignment with field and product teamsScalable delivery models that drive customer time-to-value

Education

• Brigham Young University

  Bachelor's degree, Business Management, OB/HR Emphasis

  2004 — 2010

• Brigham Young University

  Bachelor of Science (B.S.), Organizational Behavior Studies

  2005 — 2010

Skills

• Training
• Public Speaking
• Microsoft Excel
• Employee Training
• Team Leadership
• Talent Management
• Project Management
• Customer Service