Austin Gyara

Ixp - Gcid Business Operations @SAP

Newtown Square, PA, US

Developed project vision and execution strategy for a GCID platform engagement initiative, defining scope, KPIs, and success metrics to enable scalability beyond Phase 1 and align with organizational OKRs. Led daily scrums and backlog refinement in Jira; improved cross-functional alignment, raised visibility of dependencies/risks, and increased on-time deliverables. Streamlined communications across international teams by translating technical requirements into clear, audience-appropriate messaging for non-technical stakeholders, reducing clarification cycles and improving stakeholder satisfaction. Served as the primary point of contact and administrator for GCID SharePoint; built and maintained Ops and Strategy sites (20+ pages) and a 6-page OKR section, improving data accessibility for 1,800+ users and strengthening content governance. Built analytics dashboards BI & Excel to track EOQ and campaign engagement; delivered insights that informed content strategy and improved engagement rates. Supported team onboarding and knowledge transfer, including training and process documentation; recognized with an Operations appreciation award for impact. Regularly audited and updated key SharePoint assets (e.g, Head PoC list), ensuring data integrity and reliable access for stakeholders. Collaborated with CCDE and other GCID teams on ad hoc operational tasks, accelerating delivery and fostering cross-team cohesion.

University of California, Davis

Bachelor's degree

Brighton College

CompTIA A+