Austin Miller

About Austin Miller

The intersection of operations, customer success, and information technology is where I excel as a business operations executive. I demonstrate a natural proclivity for improving the success of organizations by developing and executing smart operations strategies, making and promoting data driven decisions, and monitoring enterprise and employee performance. During my tenure at Teem Technologies, I built the global customer support team from two employees to ten direct reports and achieved 90% of corporate strategic objectives by implementing a formal management structure. A customer experience champion, I lead and communicate with integrity, transparency, and empathy. I am patient and listen to understand consumer needs and pain points to develop services and support that exceed customer expectations. As Executive Director of Operations at Vitality.io, my efforts renewed $485K of revenue by creating a customer success program, hiring an account manager, building a quarterly business review plan, and developing a customer engagement playbook. I am viewed as an approachable leader skilled at cultivating internal and external relationships, providing employee support while honoring autonomy, and influencing teams and stakeholders to act. While Senior Manager of Global Support at WeWork, I led my team to secure a 90%+ customer satisfaction rating across the organization by developing weekly training programs for an upper tier enterprise team and mentored five employees to achieve promotions in their desired roles. When I am not in the office, you can find me on photoshoots where I provide a curated experience for couples seeking to capture their special moments and events. I have learned that being behind the camera has benefitted me in the workplace by honing my ability to quickly build rapport and trust, make projects enjoyable and (gasp!) fun, and ensure a positive customer experience.If you are looking for an operations executive who moves the needle on improving customer success, retention, and experience while achieving overarching business objectives, I welcome you to connect with me.AREAS OF EXPERTISE: Cross-Functional Business Operations | Leadership | Strategic Planning | Executive Partnerships | Customer Experience | Technical Acumen | Complex Enterprise Project Management | Process Improvement | Program Development | Client Success | Team Building | Sound Decision Making | Presenting | M&A

Experience

1. Account Executive Ii

   Nectar

   Jan 2026 — Present · Lehi, UT, US

   Nectar is an innovative platform that streamlines all of your employee recognition, rewards, and communication efforts. Our tools help to keep employees motivated, engaged, and loyal to your organization. Additionally, Nectar creates efficiencies that lowers the administrative burden on the HR and admin team to save more time while achieving above average employee engagement. All of these outcomes can easily be measured to track performance and ROI of the tool.

Education

• Dixie State University

  Bachelor of Science - BS, Healthcare Leadership and Management

• Western Governors University

  Master of Business Administration - MBA, Information Technology Management

• Devmountain

  Program Completion, Web Development