Austin Lohr

About Austin Lohr

I’m a product leader at the intersection of data, CX, and digital strategy—focused on…

Experience

1. Sr Product Manager

   CSG

   Mar 2021 — Present · Denver, CO, US

   Leading the strategy and execution of data, reporting, and analytics capabilities across CSG’s Customer Experience SaaS platforms (e.g, Journey Orchestration, Billing Transparency, Communication Management)- Drive cross-product roadmaps focused on journey analytics, embedded insights, data offboarding, and customer feedback mechanisms- Lead go-to-market collaboration with Product Marketing, including blog and enablement content on journey analytics and CX measurement- Partner with design, engineering, and stakeholders to deliver intuitive, self-service analytics tools used by both analysts and business users- Guide adoption and usability efforts through storytelling, automated insights, and value-focused dashboards- aServe as SME for journey data architecture, event modeling, and insight delivery across multi-tenant SaaS environments.

Education

• Missouri University of Science and Technology

  Bachelor's

  2012 — 2016

Skills

• Leadership
• Dbms
• Teamwork
• Team Management
• Public Speaking
• Release Management
• Agile Project Management
• Organizational Effectiveness
• Microsoft Project
• Team Leadership
• Ingenuity
• Communication
• Test Planning
• Time Management
• Business Process Analysis
• Financial Analysis
• Jira
• Hcp
• Cloud Computing
• Sap Hana
• Regression Testing
• Microsoft Excel
• Data Analysis
• Project Management
• Business Process Management
• Tableau
• Microsoft Office
• Business Intelligence
• Confluence
• Financial Forecasting
• Microsoft Powerpoint
• Business Process Design
• Design Thinking
• Marketing
• Scaled Agile Framework
• Data Visualization
• Test Preparation
• Event Management
• Microsoft Visio