Austin Lee

About Austin Lee

Experienced technology leader with a track record of managing cross-functional teams and delivering impactful results across Customer Service Operations, Network Operations Centers (NOC), Site Reliability Engineering (SRE), and Development organizations. I bring a strong focus on product reliability, customer satisfaction, and operational excellence. Over the years, I’ve led large-scale initiatives that reduce time-to-value, eliminate engineering toil, and drive measurable efficiency gains across the enterprise. My leadership spans end-to-end project execution—from team development to stakeholder alignment—ensuring that technical solutions meet real business needs. I’ve successfully maintained a positive, high-performing team culture through times of change, including during major mergers and acquisitions—most notably the integration of the AOL and Yahoo. More recently, I’ve led the design, procurement, and enterprise rollout of multiple SaaS platforms—partnering across legal, security, product owners, and end users to deliver tools that have significantly reduced costs and improved incident resolution time. I thrive at the intersection of operations, product management, and user experience—helping organizations scale smarter and respond faster.

Experience

1. VP of Operations

   InsurePay

   Mar 2026 — Present · Buffalo, NY, US

Education

• State University of New York College at Buffalo

  Bachelor's degree

  2009 — 2012