Austin Jones
Lead Account Manager @Protection Plus
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WORK HISTORY
Lead Account Manager @Protection Plus
Led franchise engagement strategy across ~1,900 locations within a tax preparation franchise, segmenting accounts by performance and driving adoption of Tax Protection Plus, contributing to a 51% increase in overall revenue.Built and scaled a lifecycle email campaign system targeting 1,400+ previously inactive offices, improving response rates and driving measurable gains in account re-engagement and conversions.Designed and implemented a structured onboarding and first-case experience framework, increasing early-stage engagement and contributing to a 27% increase in case influence.Streamlined termination and onboarding workflows by identifying process inefficiencies and improving sales-to-account management handoffs, strengthening retention efforts and operational efficiency.Lead and mentor a team of Account Managers, setting clear expectations, standardizing best practices, and enabling consistent, high-quality account management across a large franchise network.
EDUCATION
Forsyth Technical Community College
Associate's degree, Business Administration, Management and Operations
ABOUT AUSTIN JONES
Account Manager specializing in franchise partnerships, client success, and revenue growth within high-volume tax service environments. I manage relationships with a tax preparation franchise to drive adoption of Tax Protection Plus solutions, improve engagement, and increase overall portfolio performance. In my current role, I’ve helped deliver a 51% increase in revenue and a 27% increase in case influence through targeted outreach, structured follow-up strategies, and a focus on converting underutilized offices into active partners. I work directly with franchise owners to simplify complex offerings, strengthen product credibility, and turn hesitant accounts into consistent adopters. I operate best in performance-driven environments where growth depends on execution, consistency, and relationship management. My focus is always on improving adoption, reducing friction in onboarding, and identifying scalable ways to increase partner value. Currently pursuing an Associate’s Degree in Business Administration (Management & Operations) at Forsyth Technical Community College and will transfer to UNC Greensboro to continue in their Bachelor\'s program.
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