Austin Hayes
Ecommerce Account Manager @Palram Americas
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WORK HISTORY
Ecommerce Account Manager @Palram Americas
Kutztown, PA, US
Overseeing 12+ million in sales, while implementing plans to grow at an average of 13% in revenue each year. My focus is on developing and implementing eCommerce strategies to increase Palram America\'s eCommerce presence on major platforms (e.g, Home Depot, Lowe\'s, Tractor Supply, Zoro, Online Metals, Amazon, Grainger, and more), to ensure a seamless user experience. To achieve these goals, I collaborate with various teams to align and track Palram\'s KPIs, customer satisfaction, and ROI, through new and existing eCommerce customers. A key function of my job is to conduct market research to understand customer preferences, purchasing behaviors, and industry shifts. I strive to and excel at providing leadership and mentorship to eCommerce staff, ensuring effective collaboration across departments.
EDUCATION
West Chester University of Pennsylvania
Bachelor of Science - BS, Sociology
West Chester University of Pennsylvania
Bachelor of Science (BS), Sociology and Anthropology
Northcentral University
Master of Arts - MA, Marriage and Family Therapy/Counseling
SKILLS
ABOUT AUSTIN HAYES
Dynamic and strategic eCommerce leader with 10+ years of progressive experience in digital operations, sales, customer experience, and marketing. Proven success in leading national eCommerce efforts, driving consistent revenue growth, and managing high-impact cross-functional initiatives. Proficient in performance analysis, merchandising, team leadership, and omnichannel strategies across B2B, B2C, and DTC sectors.
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