Austin Fries
IT Specialist Sysadmin (Project Lead Product Owner) @Us Army
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WORK HISTORY
IT Specialist Sysadmin (Project Lead Product Owner) @Us Army
Fort Gregg-Adams, VA, US
Lead the strategic direction and development of the SAP-based GCSS-Army Enterprise Data Management (EDM) team as both Project Lead and Product Owner.• Manage product prioritization for short- and long-term digital software enhancements, overseeing end-to-end implementation of solutions while removing impediments.• Spearheaded change management initiatives by designing and executing training plans, comprehensive communication strategies, and stakeholder engagement processes, driving seamless adoption of new systems and enhancements across the organization.• Enhanced the SAP GCSS-Army EDM system, increasing the Bill of Materials processing rate from 70% to 98%, significantly reducing costs and improving processing times.• Partnered with stakeholders and end users to gather feedback on pain points and incorporated their insights into the enhancement process, ensuring client satisfaction and improved system usability.• Delivered innovative client solutions by aligning product improvements with end-user needs, optimizing workflows, and driving measurable operational efficiencies.• Communicated with senior leadership through detailed presentations, informing them of critical EDM tasks and aligning priorities with the organization\'s strategic vision.• Mentored and supervised team members, resulting in a 50% reduction in contractor dependency, achieving in annual cost savings while enhancing government expertise.• Conducted advanced trend analysis and implemented process improvements using SQL and MS Excel, reducing help desk tickets and elevating customer satisfaction levels.• Delivered tutorials and demos to leadership, contributing to better-informed decision-making and greater project support.
EDUCATION
Liberty University
Master of Business Administration (M.B.A.), Business Administration and Management, General
Radford University
Bachelor of Science (B.S.), Information Systems
Radford University
Bachelor of Business Administration (B.B.A.), Finance, General
SKILLS
ABOUT AUSTIN FRIES
Focused and highly motivated leader with extensive experience in project management, product development, and business analysis, enhanced by certifications as a Certified SAFe 6 Agilist, Certified SAFe Product Owner/Product Manager, and Project Management Professional (PMP). Skilled in Agile and Waterfall methodologies, leveraging expertise to manage high-profile projects, develop product roadmaps, and deliver products on time while mitigating risks to ensure success. Adept at integrating Voice of the Customer insights into product development to enhance user satisfaction and drive innovative solutions. Experienced in fostering cross-functional collaboration to align IT and business strategies, optimize workflows, and achieve organizational objectives. Proficient in SAP ERP modules, including SAP DFPS, SAP Finance, and SAP Funds Management, with a proven ability to lead change management initiatives and empower teams to deliver measurable operational efficiencies.
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