Austin Ford
Founding Account Manager @Healia Health
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WORK HISTORY
Founding Account Manager @Healia Health
Columbus, OH, US
Founding Account Manager at Healia Health (YC W24), responsible for establishing the account management function from the ground up alongside a growing team.• Built the foundational processes for client implementation, onboarding, renewal strategy, and account health monitoring across a portfolio of employer accounts and broker partnerships• Drive consistent revenue expansion on renewing accounts through proactive engagement, strategic upsell identification, and consultative plan design with HR and finance stakeholders• Own complex, multi-stakeholder implementations involving HR teams, brokers, TPAs, and payroll vendors — coordinating eligibility workflows and claims reimbursement setup to ensure smooth go-lives• Serve as a key bridge between clients and internal teams, translating customer feedback into platform improvements and maintaining alignment between market needs and product direction
EDUCATION
UC Berkeley Extension
Professional Certificate, Digital Marketing
SKILLS
ABOUT AUSTIN FORD
Customer Success and Account Management leader with 8+ years scaling retention and revenue at high-growth startups — from seed stage through Series A/B.I specialize in building CS and AM functions from scratch: hiring teams, designing onboarding and renewal playbooks, and creating the operational infrastructure that turns early customers into long-term revenue. I\'ve done this twice now at venture-backed companies, and it\'s where I do my best work.Currently at Healia Health (YC W24), where I built the account management function from zero — managing a portfolio of employer accounts and driving consistent revenue expansion across renewing accounts.Previously at Burq (Seed → Series A), I built and led the CS org, managed a $1.3M ARR portfolio, and drove 15% QoQ growth across the account base throughout 2024–2025.
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