Austin Flowers
Driving Customer Retention & Value with Proactive Support
- Role
- Customer Success Manager at Capital Processing Systems, Inc
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Austin Flowers
Over 17 years\' experience in Customer Success and Support in the aftermarket Automotive…
Experience
Customer Success Manager
Capital Processing Systems, Inc
Dec 2014 — Present · Charlotte, NC, US
As the Customer Success Manager at Capital, I am responsible for building strong relationships with clients, ensuring they fully utilize a company\'s products and services. I drive customer satisfaction by proactively identifying potential issues, providing ongoing support, and fostering long-term loyalty, ultimately aiming to retain customers and maximize their value to the company. Key responsibilities include onboarding new customers, conducting regular check-ins and service, analyzing and reporting on client data, and providing world class product training and support.
Education
Bellingham Technical College
Computer Fundamentals, Certificate
2000 — 2001
Western Washington University
Business, Marketing
1999 — 2003
Skills
- Management
- Automotive
- Marketing
- Negotiation
- Vehicles
- New Business Development
- Sales Operations
- Sales Process
- Profit
- Product Development
- Automobile
- Dealers
- Sales
- Account Management
- High Energy
- Customer Satisfaction
- Concept Development
- Sales Management
- Automotive Aftermarket
- Graphic Design
- Marketing Strategy
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