Austin Finley
VP, AI Innovation in Banking | Enhancing Customer Experience & Efficiency
- Role
- VP, Senior Experience Owner at Citizens
- Location
- Brunswick, OH, US
- LinkedIn followers
- 500 followers
About Austin Finley
AI Senior Experience Owner at Citizens Bank with 8 years of industry expertise, specializing in voice and chat solutions for the digital platform. Passionate about harnessing AI to elevate customer experiences and drive innovation in financial services. Skilled in crafting intuitive, user-centric technologies for seamless interactions.With a strong foundation in business analysis and financial planning, I have become a catalyst for change within the organization. My expertise in management and product strategy has enabled us to navigate complex projects successfully, delivering value to our stakeholders and setting new benchmarks in the industry.
Experience
VP, Senior Experience Owner
Jul 2025 — Present · US
Education
The University of Akron
Bachelor's degree, Accounting
2014 — 2018
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