Austin Carter
Business Analyst @ Red Hat | Sales Cloud Optimization, User Acceptance Testing
- Role
- Business Analyst, Product Management at Red Hat
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Austin Carter
As a Business Analyst in Product Management, my core competencies lie in business process improvement and leveraging CRM platforms like Salesforce to drive business continuity and user enhancements.Red Hat has been a fantastic arena for applying and developing my skillset, where I\'ve translated user feedback into actionable product improvements and ensured smooth feature rollouts. Our team values collaborative problem-solving and maintaining a user-centric approach, qualities that I resonate with and contribute to through a variety of technical and process enhancements.
Experience
Business Analyst, Product Management
Nov 2024 — Present
As a Business Analyst for Product Management, I work with users to identify optimization and stablilization developments for Sales Automation integrations within Red Hat Sales Cloud (CRM). I translate user feedback into defined product requirements and provide User Acceptance Testing (UAT) support to ensure stable delivery of optimized features to Sales Cloud users. I then make sure enablement is created for end users to capture any changes in our production environment to ensure business continuity.
Education
University of North Carolina Wilmington
Bachelor of Arts - BA, History
2015 — 2020
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