Austin Brown

About Austin Brown

I apply my sales engineering skills in resolving highly complex and customized solutions for my customers specializing in both pre- and post-sales support. I routinely exceed quota as a Sales Engineer, capitalizing on a 17-year award-winning sales track record. In addition, my 12 years as a Contact Center Manager allows me to empathize with my customers when identifying needs, solving problems, and identifying requirements. Some of my Areas of Expertise include Direct Sales, AI Technology, Discovery Sessions, Pre Sales, Post Sales Implementations, Product Demonstrations, Voice Connectivity Options, Partner Sales, Coaching and Mentoring, Subject Matter Expert, RFPs, Contracts, Proof of Concept, Contact Centers, Requirements, and Consultative Selling.I am a pioneering engineer for the last 17 years, innovating products, features, and processes in Sales Engineering and SaaS industries. Some of my notable accomplishments include the following: • Unified disparate phone systems onto 1 CCaaS platform for thirteen locations and 3,900 seat licenses (of an $8.8B company) by leading all pre-sales activities to solution a complex offering of ACD, IVR, WEM, and Analytics: Contract value for Genesys at $3M annually. • Solutioned AI voice Bot IVR for an under-staffed contact center by using Best Practices to analyze voice Bot applications and designing and building successful Proof of Concept. Achieved 30% Deflection Rate during implementation exceeding the goal of 10+%.• Demonstrated expertise and execution in the industry by designing, building, testing, and implementing new CCaaS system for a contact center and trained 159 new agents, delivering a successful implementation before Christmas within a three-day window (usually a 30 to 60-day process).

Experience

1. Solution Engineer - Channel Sales

   Sangoma

   Jan 2026 — Present

   In my role as Solution Engineer, I collaborate with cross-functional teams across channel sales, product, and engineering to deliver strategic solutions for Sangoma focused on unified communications, customer success, and AI solutions, driving revenue growth and customer success. I translate complex customer requirements into scalable, outcome-driven solutions and provide technical leadership throughout the sales lifecycle, including discovery, solution design, demonstrations, and technical validation.Working closely with Regional Channel Managers, I grow and strengthen the partner ecosystem by enabling partners with the technical expertise, solution guidance, and resources needed to successfully position and deliver our offerings.

Education

• University of Phoenix

  Bachelor of Science - BS, Business Administration and Management, General

  2010

Skills

• Workforce Management
• Product Management
• Account Management
• Call Center
• Lead Generation
• Vendor Management
• Customer Experience
• Call Centers
• Acd
• Sales Process
• Business Analysis
• Unified Communications
• Saas
• Sales Engineering
• Ivr
• Cloud Computing
• Crm
• Team Building
• Enterprise Software
• Voip
• Sales
• Solution Selling
• Telecommunications
• Salesforce.com