Austin Albiani
Customer Success Manager @NTT DATA Business Solutions
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WORK HISTORY
Customer Success Manager @NTT DATA Business Solutions
San Francisco, CA, US
As a Customer Success Manager at NTT DATA Business Solutions, I serve as the primary point of contact for managed services customers, ensuring delivery excellence, proactive relationship management, and measurable business outcomes. I partner closely with our upper mid-market clients to understand their priorities, resolve challenges, and maximize the value of their SAP investments.
EDUCATION
Cuesta College
Associate of Science - AS, Agricultural Business and Management
California Polytechnic State University-San Luis Obispo
Bachelor's degree, Agricultural Business and Management
ABOUT AUSTIN ALBIANI
I operate at the intersection of enterprise revenue, digital transformation, and go-to-market execution.I partner with upper mid-market and enterprise organizations navigating complex SAP-driven transformation initiatives from SAP S/4HANA modernization to RPA, EAM, and broader operational optimization.My role has evolved beyond traditional account management. I steward revenue across a multi-account portfolio by aligning executive stakeholders, identifying expansion opportunities, and driving long-term customer growth.What differentiates me is a systems-oriented mindset. I focus on how strategy, execution, and infrastructure align to create durable revenue outcomes.Core Focus Areas:• Enterprise Customer Success & Expansion• SAP S/4HANA & ERP Strategy• Revenue Operations & GTM Systems• Executive Alignment & Stakeholder Management• Digital Transformation Roadmapping
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