Austin-Ace Ace Tandoc

About Austin-Ace Ace Tandoc

I am an experienced IT professional with a strong focus on executive support and customer experience. Currently at Adobe, I provide high-touch technical support to senior leaders and executives, ensuring their technology needs are met with efficiency, reliability, and discretion.My background includes over eight years of hands-on experience in IT support, spanning hardware, software, mobile devices, and collaboration tools. I work closely with cross-functional teams to resolve issues, improve workflows, and deliver a seamless user experience. I have extensive knowledge of Microsoft 365, ServiceNow, Zoom, and other enterprise platforms.In addition to my role, I actively contribute to Adobe’s Technology Business Partner program, which focuses on aligning IT services with business goals through proactive support and strong relationships.I am currently completing my degree in Information Technology at Southern New Hampshire University and remain engaged in mentorship and workforce development through programs like Year Up. I am passionate about continuous learning, inclusive collaboration, and driving positive impact through technology.

Experience

1. Executive Support

   Adobe

   Mar 2022 — Present · San Jose, CA, US

   Provide high-level technical support to the E-Team, SVPs, and Executive Assistants (supporting 60+ users), including Adobe Co-Founder John Warnock• Travel as needed to support executives during key events such as Adobe MAX, Adobe Summit, Board of Directors meetings, and Earnings Calls• Lead the Technology Business Partner (TBP) initiative to build strong relationships with stakeholders, identify pain points, and partner with IT teams to deliver solutions• Host quarterly syncs with Executive Assistants to share updates on new technologies, upcoming changes, and feature guest speakers from cross-functional teams• Deliver training to executives and Executive Assistants on tools and platforms to improve productivity and collaboration• Collaborate with IT and cross-functional teams to resolve complex technical issues and escalate when needed• Handle sensitive information with discretion while adhering to company privacy and security policies• Authored and implemented a standard operating procedure for how users and teams can engage Executive Support• Stay up to date with emerging technologies to better align with executive workflows and business needs• Install, configure, and troubleshoot desktop hardware, software, and connectivity issues• Perform system maintenance, apply security updates, and monitor performance to ensure system health and reliability• Provide 24-hour support as part of a rotating on-call schedule

Education

• Southern New Hampshire University

  Bachelor of Arts - BA, Information Technology

• George Washington High School

  High School

• Year Up United

  Certificate, Information Technology

• Skyline College - Withdrawn

  Business Administration and Management, General

• Brandman University, Part of the Chapman University System - Withdrawn

  Bachelor of Science - BS, Computer Science

Skills

• Microsoft Word
• Microsoft Powerpoint
• Leadership
• Management
• Retail
• Teamwork
• Microsoft Excel
• Social Media
• Driving Results
• Troubleshooting
• Customer Service
• Point of Sale (Pos) Systems
• Microsoft Office
• Sales
• Public Speaking
• Research
• Software Troubleshooting
• Computer Networking
• Time Management