Austen Lazarus
Research Operations | Staff Research Program Manager @ ServiceNow
- Role
- Staff Research Program Manager at ServiceNow
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
Experience
Staff Research Program Manager
Feb 2024 — Present · NY, US
Oversee efforts to help UX researchers adopt AI by making it real and relevant through examples from peers across the organization. Creating documentation and SOPs for tools and processes based on how our teams actually work, rather than idealized workflows. Actively facilitate change management to ensure that new tools and practices are implemented smoothly. Work closely with legal and privacy partners to ensure our programs are ethical, responsible, and compliant. Often play a generalist role to connect the dots across teams, fill gaps, and move work forward.
Education
Hunter College
Bachelor of Applied Science (BASc), Sociology
2012 — 2015
Hunter College
Master's Degree, Social Research
2015 — 2017
Fashion Institute of Technology
Photography
2008 — 2009
Skills
- Spss
- Customer Service
- Social Media Marketing
- Dedoose
- Nonprofit Organizations
- Public Speaking
- Social Media
- Teaching
- Microsoft Excel
- Powerpoint
- Hospitality
- Qualitative Research
- Stata
- Nonprofits
- Microsoft Powerpoint
- Data Analysis
- Photography
- Editing
- Microsoft Word
- Research
- Microsoft Office
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