Austen Lake
Senior Customer Success Manager @Parloa
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WORK HISTORY
Senior Customer Success Manager @Parloa
New York, NY, US
Drive strategic success for Parloa’s largest U.S. enterprise accounts, leading deployments of AI agentic communication and real-time translation solutions across regulated industries. Partner with executives and cross-functional teams to accelerate time-to-value, expand contracts, and establish scalable playbooks fueling U.S. market growth.• Delivered Parloa’s largest AI agent implementation for a U.S. healthcare provider in under 60 days, supporting 1M+ annual interactions and creating a repeatable case study model.• Orchestrated the company’s first Fortune 500 deployment, converting the win into two $500K+ expansions and securing the first U.S. reference customer.• Directed high-stakes innovation projects, including a real-time translation pilot projected to triple ARR within a quarter and a telecom rollout scaling to 1.4M+ interactions annually.
EDUCATION
University of Oregon
Bachelor of Science - BS
NYU Stern School of Business
Master of Business Administration - MBA
ABOUT AUSTEN LAKE
I operate at the intersection of AI strategy and operational transformation. As an AI…
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