Austen G.

About Austen G.

Speak softly, and carry a big stick.\" Theodore Roosevelt (West African Proverb)

Experience

1. Operations Manager

   Daryl Flood Moving And Storage

   May 2024 — Present · Coppell, TX, US

   The Operations Manager is responsible for supporting the overall execution and performance of the operation for a specific location, including staffing, customer relations, performance, and direction of the overall operationAssist in the recruitment and development of staff and Independent ContractorsEnsure that practices, policies and procedures are enforced and consistently implementedSchedule and participate in negotiations with Vendors, Contractors and Service Providers to secure best value/service standards are metAssist in development of the plan of annualized equipment, vehicle, and staffing needs for budgetary establishment purposesActive involvement in learning and reviewing P&L performance ensuring decisions and practices coincide with budgetary goalsActively review key performance measurements and ensure process improvement strategies are identified and incorporatedConduct monthly meetings and training sessions designed to inform and improve upon performance of staff members and Independent ContractorsEvaluate staff and Independent Contractors performance – expanding, modifying and/or abandoning strategies and/or tactics as necessary, based on conclusions reachedEstablish effective communication and relationships with customers to ensure performance measurements and goals are understood and achieved, and that new business opportunities are capitalized uponDrive initiatives that contribute to long-term excellenceResponsible for compliance with Local, Federal and State legislation pertaining to personnel, equipment, vehicle and building mattersMonitoring Quality Control Scores and addressing scores with Independent Contractors

Education

• LD Bell High School

  Diploma, General Studies

  2004 — 2006