Ausberto Narvaez
Healthcare Operations Leader | Global Patient Services Expert | Strategic Relationship Builder
- Role
- Director, Global Patient Services at Houston Methodist
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Ausberto Narvaez
As an influential healthcare operations leader and global patient services expert, I specialize in designing and scaling programs that expand access, elevate the patient experience, and strengthen organizational relationships across diverse cultural, linguistic, and geographic boundaries. With deep expertise in executive-level care delivery, international outreach, and concierge services, I partner with health systems to ensure operational excellence and equitable care, whether for global dignitaries, high-profile patients, or underserved populations.My approach blends strategic planning with human-centered service design, enabling hospitals to build a reputation, drive growth, and serve communities more effectively. From language access programs to executive engagement strategies, I bring operational clarity and cultural fluency to every initiative. A few key accomplishments from my career at Houston Methodist include:· Grew international patient volume by 21% and generated $12M in net revenue by scaling a global patient services program across a major healthcare system.· Implemented a system-wide facilitation access initiative, including language services and VIP patient coordination, recognized with the ICARE Award for improving experience and equity.· Led the redesign and expansion of a hospital concierge model, enhancing donor, corporate, and embassy relationships through consistent, high-quality service delivery.As a mission-driven leader and relationship builder, I help healthcare organizations align access, experience, and growth, building systems that serve with excellence and compassion. If you would like to connect, please contact me at d••••••••@hotmail.comAreas of expertise:• Multicultural Access & Language Programs• Program Design & System Implementation• Global & Executive Patient Services• Budget Management & Forecasting• Cross-Functional Team Leadership• Hospital Operations Management• Patient Experience & Satisfaction• Strategic Relationship Building
Experience
Director, Global Patient Services
Oct 2025 — Present
Education
Texas Woman's University
MBA with Emphasis in Health Care Management, Health/Health Care Administration/Management
2020
Cornell University
Certificate Program, Healthcare Operations Management
Universidad Americana (UAM)
Doctor of Medicine - MD, Health/Health Care Administration/Management
2006
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