Alena Urruzmendi

About Alena Urruzmendi

Scaling a business is tough, especially when operations slow progress and culture starts to fade.At Proda Technology, we believe operational maturity is about more than systems; it’s about people. As Director of Business Operations, I build processes that empower teams, foster collaboration, and keep our values front and center.I lead with intention, driving alignment, efficiency, and engagement across cross-functional teams. My focus is on creating scalable workflows and a culture that grows with the business, not against it.If you\'re a growing MSP, tech startup, or SMB looking to evolve your operations without losing your soul, let’s connect. I’d love to share how we’re building something special at Proda Technology, and how you can, too. Reach out to start a conversation.

Experience

1. Director of Business Operations

   Proda Technology

   Jul 2022 — Present · GA, US

   At Proda Technology, we help SMBs grow through secure, scalable IT ecosystems, and that starts with strong internal operations. As Director of Business Operations, I lead the systems and strategies that keep our teams aligned, efficient, and culture-driven.Key Responsibilities & Impact- Spearheaded cross-functional initiatives that improved operational maturity across Sales, HR, Finance, and Office Management- Designed scalable workflows that increased internal productivity by 25%- Led culture-building programs aligned with Proda Technology’s core values, boosting employee engagement scores- Streamlined sales operations and reporting, reducing manual processes by 40%- Partnered with leadership to drive strategic planning and performance tracking across departments

Education

• Georgia State University

  Bachelor of Arts - BA, International Relations and Affairs

  2008 — 2012

Skills

• Bilingual-English/Spanish
• Social Media
• Microsoft Office
• Windows 7
• Microsoft Powerpoint
• Mac Os
• Powerpoint
• Microsoft Excel
• Iwork
• Phone Etiquette
• Microsoft Word
• Spanish
• Customer Service
• Networking
• System Administration
• Environmental Awareness
• Organization
• Internet
• Public Speaking
• Management
• Customer Oriented
• Windows
• Network Administration
• Leadership