Auro Pratik Das
Consultant(Team Lead) - Genpact | Order to Cash | Accounts Receivables Automation | SAAS
- Role
- Consultant at Genpact
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Auro Pratik Das
Currently contributing as a Implementation Consultant at Genpact, specializing in account…
Experience
Consultant
Mar 2024 — Present · IN
Executing Account Receivables Collections deployments for Fortune 500 clients by gathering requirements, aligning cross-functional teams, integrating platforms — ensured seamless transitions across sectors-Resolved 95% of platform escalations within SLA using HiFive, serving as the primary escalation lead — reduced resolution time by 30% through targeted business analysis and enforcement of best practices-Conducting quarterly platform health checks via Atlassian JIRA and partnered with product teams to identify enhancement areas, increasing customer adoption and cut support tickets-Facilitated 6+ tailored training sessions (onsite and virtual) for 300+ users — drove a 40% drop in post-deployment support needs lifting onboarding satisfaction by 35%-Enabling ERP integrations, documented Business Requirement Document/Functional Requirement Document for 10+ enterprise clients across multiple industries — contributed to delivery success rates-Resolving customer-reported issues under strict SLAs-Identifing products sell opportunities to fulfill customer\'s current or future needs and communicates to the appropriate sales team-Adhere to quality and process compliance standards to ensure optimal service delivery for customers and the organization-Taking ownership of customer-reported issues, driving them to resolution while adhering to SLAs-Delivering a positive customer experience by collaborating with internal and external stakeholders.
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