Aurelien

Director of Customer Success, Emea Small Business @HubSpot

Paris, FR
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2024 — Present

Director of Customer Success, Emea Small Business @HubSpot

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Ville de Paris, FR

EDUCATION

1998 — 2001

Centrale Lyon

Engineer, Generalist, major in Industrial Science and Supply Chain Management

SKILLS

Team ManagementSapChange ManagementOptimizationProject PlanningSupply ChainSap ErpFmcgPlanningProcurementCustomer CareLeadershipProject ManagementSupply Chain ManagementProduct DevelopmentProcess ImprovementManagementCrmCross-Functional Team LeadershipSupply ManagementDemand PlanningTeam LeadershipErpCustomer Relationship Management (Crm)Operations ManagementTransportationCustomer ServiceWarehousingSupply Chain OptimizationLogisticsCustomer Driven InnovationForecastingContinuous Improvement

ABOUT AURELIEN

Customer Success executive with 10+ years of leadership in B2B SaaS and a foundation in Supply Chain and Operations. I build and scale high-performing, multi-layered CS organizations that deliver measurable revenue retention and customer value. Experienced leading diverse, multi-country teams across EMEA, driving revenue retention performance, shaping strategy and translating it into regional execution. I lead with vision, clarity, accountability, and a bias for action. I believe retention is earned through deliberate value realization, anchored in supporting customers in achieving their goals.

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Aurelien — Director of Customer Success, Emea Small Business at HubSpot in Paris, FR | Unifers