Aurelia Simpson
- Role
- Product Manager - Amazon Connect at Starbucks
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Aurelia Simpson
Technical Product Manager | Agile Practitioner | Process Optimization Strategist | GenAI…
Experience
Product Manager - Amazon Connect
Oct 2022 — Present
As the product owner for Amazon Connect telephony software capabilities, I bring innovation by facilitating roadmap sessions with our customers for the largest contact center migration project over the last year. Having launched 10 Contact Centers on a custom UI utilizing Amazon Connect Software. Saving Starbucks Coffee 3.5 Million dollars a year. ٭Owns the product relationship with Amazon Connect. Partners with Amazon Connect, our IT organization & users to innovate Amazon Connect future…
Skills
- Team Leadership
- Business Process Improvement
- Time Management
- Sales
- Crm
- Coaching
- Requirements Analysis
- User Acceptance Testing
- Analysis
- Retail
- Erp
- Project Management
- Hiring
- Team Building
- Integration
- Training & Development
- Leadership
- Interviews
- Employee Training
- Management
- Cross-Functional Team Leadership
- Recruiting
- Training
- Business Process
- Supply Chain
- Testing
- User Interface Design
- Change Management
- Process Improvement
- Visio
- Vendor Management
- Business Analysis
- Project Planning
- Customer Service
- Requirements Gathering
- Inventory Management
- Business Requirements
- Program Management
- Software Documentation
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