Augustine Osei
IT Support Specialist & Cybersecurity Associate | CompTIA CySA+ | Sec+ | Net+ | SC-300 | SC-200 | AZ-104 | SAA-C03
- Role
- IT Support Technician Cybersecurity Associate at Arraya Solutions
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Augustine Osei
Results-driven IT professional with a diverse background in operations management and a…
Experience
IT Support Technician Cybersecurity Associate
Sep 2023 — Present · Pittsburgh, PA, US
Investigate and troubleshoot servers and business applications Monitor and manage network related issues before escalating Monitor and analyze security logs and alerts using Microsoft Sentinel and Defender Provide users access to resources based on the principle of least privileged (RBAC) Manage ticket resolution using Autotask, ServiceNow, and Zendesk to resolve tickets daily Create SOPs and update knowledge base articles to enhance teamwork proficiency and efficiency Collaborate with various departments to conduct audits of applications and their conformity to security Coordinate and train new team members on application provisioning and user usage Perform security incident response and investigation, including root cause analysis and remediation
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