Augustine Coelho
Head of Operations at Virtual Employee Pvt Ltd - A global innovation hub & incubator for SMEs and startups looking for industry-specific talent. Outsourcing and Offshoring Consulting
- Role
- Head of People Operations at Virtual Employee Pvt. Ltd.
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Augustine Coelho
Over 19+ years of deep experience in the IT Enabled Business Process Outsourcing Service Industry with proven Track record in Client Relationship Management, Operations Management, Transitions & Project Management for multiple Global Clients across Banking, E-commerce, Retail, Travel, Insurance, Telecom and tech accounts. Additional expertise in the areas of Auditing, Six Sigma, Recruitment and leading teach infused (AI and ML) innovation and transformation Projects. Proven track record of leading large teams across multiple Geo\'s and deliver high performance on People, Customer & Profitability related metrics.
Experience
Head of People Operations
Jan 2025 — Present · Kolkata, IN
Education
St. Xavier's College (Autonomous), Kolkata
Bachelors in Commerce, Business/Commerce, General
1998 — 2001
St. Xavier's College (Autonomous), Kolkata
Higher Secondary, Business/Commerce, General
1996 — 1998
Skills
- Talent Acquisition
- Team Management
- Service Delivery
- Process Improvement
- Bpo
- Call Centers
- Sla
- Vendor Management
- Transition Management
- Operations Management
- Mis
- Employee Engagement
- Workforce Management
- Offshoring
- Management
- Outsourcing
- Process Management
- Performance Management
- Crm
- Six Sigma
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