Augustina Isesele

Customer Solutions Representative @Bureau Veritas

Edmonton, AB, CA

Provide technical support for client projects and submissions as needed. Act as liaison between client and laboratory for special projects as required. Escalation point for technical, client, and sector specific inquiries. Responsible for ensuring all technical, expert, and contractual reporting is completed as required, including evening and weekends.Conduct initial investigations of customer complaints and/or non-conformances. Communicate outcome of data investigations and re-analysis to clients as required. Coordinate Legal Sample submissions between the client and laboratory. Escalation point for sample entry issues as required. Maintenance of client accounts within LIMS. Provide digital support to clients for items such as the Customer Portal, electronic chain of custodies, online bottle orders and payment. Provide Sector Specific Support as identified locally. Electronic Data Deliverable Management including troubleshooting. Remain current on the interpretation and application of environmental regulations. Maintain training records and relevant qualifications.

Tekedia Institute

Mini MBA - Boston USA

Ambrose Alli University

Bachelors, Biochemistry