Augustin M.
Senior Client Manager @B4Finance by RiskConcile
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WORK HISTORY
Senior Client Manager @B4Finance by RiskConcile
Steering and developing the Account Management strategy to optimize satisfaction and retention of institutional and private clients.* Managing and supporting a portfolio of strategic clients in the financial sector, acting as a long-term trusted partner.* Implementing client performance monitoring processes (KPIs, reporting, feedback loops) to ensure service quality and achievement of objectives.* Coordinating with internal teams (technical, product, compliance, support) to deliver a seamless and consistent client experience.* Developing tailored growth plans for existing accounts and identifying cross-sell / up-sell opportunities.* Leading regular business reviews with clients to anticipate their needs and strengthen the relationship.* Actively contributing to the continuous improvement of B4Finance solutions by channeling client feedback and collaborating with product teams.* Negotiating and overseeing contractual agreements with strategic clients.* Contributing to the definition of the commercial strategy and the development of new offerings.
EDUCATION
Université Paris Cité
Bachelor's degree in Bank Finance et Insurance
L'École supérieure de la banque
Master's degree in Banking, Corporate Finance
Université Sorbonne Paris Nord
Master's degree in Bank Finance and Insurance
ABOUT AUGUSTIN M.
Lead Account Manager @B4Finance
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