August Kissinger
Customer Service Representative @Byu Independent Study
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WORK HISTORY
Customer Service Representative @Byu Independent Study
Provo, UT, US
As part of BYU’s Independent Study program, I supported students and faculty by resolving academic, financial, and technical concerns across a wide range of online courses. This role required cross-department collaboration, strong communication skills, and problem-solving to ensure a smooth learning experience for thousands of students-Managed customer inquiries and resolved account, finance, and registration issues promptly while collaborating with 20+ departments-Applied problem-solving skills to address course and website navigation challenges, ensuring complete resolution of student questions and complaints via email and forms
ABOUT AUGUST KISSINGER
I am an Information Systems student at BYU’s Marriott School of Business, passionate…
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