Auggie Hernandez

Experience

1. Mfg Execution Systems Support Engineering Manager

   Rivian

   Sep 2023 — Present

   Developed and defined a comprehensive service catalog to streamline support operations.• Spearheaded the implementation of an Incident Management System to enhance issue tracking and resolution using ITIL framework.• Led, mentored, and nurtured a dynamic team of Engineers and Technicians, fostering a high-performance environment.• Designed and executed coaching plans based on performance observations and critical trends.• Provided robust support for key in-house factory software applications, including lineside execution systems, material flow management, and factory execution systems.• Ensured prompt resolution of issues to avoid production downtime; facilitated escalation to Platform, Database, SRE, and Process Teams when immediate solutions were not feasible.• Guided adherence to process standards across departments such as Process Engineering, NPI, and ME, optimizing parts and process configurations.• Communicated production-impacting issues to stakeholders, led Root Cause Analysis (RCA) meetings and executed corrective actions.• Delivered comprehensive applications support to Operations across multiple business units.• Managed software integration and support efforts, contributing to overall operational success.• Planned and executed project transitions and roadmaps, ensuring smooth projects progression.• Developed and scaled support planning strategies to meet growing operational demands.

Education

• CBTIS 237

  Certification, Electronic Technician

  1996 — 1999

• Universidad Autónoma de Baja California

  Information Technology, Bachelor

  2004 — 2007