Audrianna Baskerville

About Audrianna Baskerville

With a Bachelor\'s degree in Communications/Public Relations and multiple certifications in Social Media Marketing, I am a results-oriented professional with a passion for digital marketing, content creation, and brand management. As a Consumer Service Clerk at PRADCO Outdoor Brands, I have contributed to a 25% decrease in response time to consumer emails, a 99% accuracy rate in processing warranty orders, a 15% increase in positive interactions across all communication channels, and a 20% reduction in return process time. I have also leveraged data-driven strategies to drive engagement, expand reach, and increase brand awareness on various social media platforms.I am seeking a Social Media Marketing position where I can apply my skills and experience to create compelling and effective content, optimize social media performance, and build strong relationships with customers and stakeholders. I am motivated by challenges, opportunities, and innovation, and I value collaboration, feedback, and learning.

Experience

1. Admissions Coordinator

   Guidehouse

   Mar 2026 — Present · Birmingham, AL, US

   Collect accurate patient demographic & financial data from interviews, physicians, and departments. • Obtain signatures for consent and insurance forms. • Complete pre-certifications, referrals, deposits, and update patient records. • Communicate insurance issues, co-pays, and deductibles to patients and providers. • Review physician orders for accuracy and completeness. • Ensure Medicare compliance and obtain ABNs when required. • Follow federal, state, and local insurance regulations. • Use multiple healthcare systems to manage patient records. • Provide high-quality customer service and escalate issues when needed. • Handle inbound calls and assist patients using approved scripts. • Complete shift tasks accurately and on time. • Follow all safety policies and procedures.

Education

• Alabama State University

  Bachelor's degree, Communications/Public Relations

  2012 — 2017

Skills

• Retail
• Microsoft Office
• Event Planning
• Time Management
• Inventory Management
• Social Media
• Customer Service
• Merchandising
• Microsoft Word
• Public Speaking
• Leadership
• Research
• Powerpoint
• Microsoft Excel
• Teamwork