Audrey Uczen
- Role
- Founding Customer Success Manager at Turazo
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Audrey Uczen
As a natural relationship builder and avid traveler, I thrive on human connection and…
Experience
Founding Customer Success Manager
Oct 2020 — Present
Connect customers\' talent acquisition, employee engagement, and community challenges and goals to solutions through Turazo\'s product offerings, driving value and success for each client. •Collaborate closely with the product, marketing, and leadership teams to align customer success efforts with product development, marketing strategies, and overall company goals - such as creating case studies and assisting with fundraising. •Play a key role in developing Turazo\'s customer success frameworks and operational efficiency initiatives, ensuring streamlined processes and exceptional customer experiences. •Partner closely with customers to align their network goals with their company objectives, actively tracking and measuring these goals on the network platform. •Present detailed network performance data and insights on 1:1 calls or during business reviews, leveraging this information to improve network strategies and optimize customer success. •Drive customer retention efforts by building strong relationships and providing exceptional support, while also identifying opportunities for cross-selling and upselling Turazo\'s products and services. •Utilize personal HR experience to consult on individual customer use strategies, influencing the internal product roadmap and broader business objectives.
Education
Darla Moore School of Business at the University of South Carolina
Master’s Degree, Human Resources
2015
Appalachian State University
Bachelor’s Degree, Human Resources Management, Minor in International Business
2012 — 2015
University of South Carolina
Biology, General
2011 — 2012
Skills
- Training
- Customer Service
- Management
- Sales
- Time Management
- Research
- Strategic Thinking
- Public Speaking
- Team Management
- Microsoft Office
- Team Leadership
- International Business
- Marketing
- Internal Communications
- Leadership
- Human Resources
- Communication
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