Audrey Marsalek

About Audrey Marsalek

I’m a results-driven HR Operations leader with 20+ years of experience driving employee-centric, tech-enabled service delivery at global companies like Uber, CNA, and PG & E. I specialize in building high-performing shared services teams, optimizing HR processes through platforms like Workday and ServiceNow, and aligning people, technology, and processes to scale impact.My passion lies in making complex HR ecosystems more efficient, measurable, and human. Whether it’s reimagining onboarding, launching global helpdesk systems, or leading strategic data governance, I thrive at the intersection of operations and innovation.

Experience

1. AVP, HR Shared Services

   CNA Insurance

   Jun 2023 — Present · Chicago, IL, US

   Currently leading CNA’s HR Shared Services function, overseeing a 19-person team supporting over employees and contractors across the U.S. I’ve built out core HR Ops capabilities spanning Benefits, Leave Admin, HRIS, TA Ops, Onboarding, LMS, and Employee Service Delivery. Led the successful launch of Workday Help, revamped onboarding workflows in partnership with IT, and implemented Workday-driven headcount management processes that improved compliance and operational accuracy. Focused on building scalable, employee-centric solutions that blend tech, process, and people strategies.

Education

• California Polytechnic State University-San Luis Obispo

  Bachelor of Science (B.S.), Industrial Engineering

Skills

• Risk Management
• Sap
• Change Management
• Operations Management
• Strategic Planning
• Strategy
• Project Management
• Business Process
• Process Improvement
• Cross-Functional Team Leadership
• Business Process Improvement
• Management
• Procurement
• Vendor Management
• Consulting
• Microsoft Excel
• Inventory Management
• Process Engineering
• Program Management
• Supply Chain Management
• Strategic Sourcing
• Leadership
• Project Planning
• Supply Chain