Audrey Duong

About Audrey Duong

My career has developed in environments where workforce dynamics shift daily: hospitality properties near major travel hubs, legal offices requiring strict compliance discipline, and service-driven teams where employee experience directly affects brand reputation. In these settings, HR cannot simply process paperwork. It must lead with clarity, consistency, and accountability. Currently, I oversee Human Resources operations across two hotel properties, supporting a workforce of more than 300 employees. Managing dual locations has required me to think beyond transactional HR and focus on operational continuity, ensuring payroll accuracy, reinforcing compliance standards, guiding leaders through performance challenges, and resolving employee relations issues before they disrupt the business. I’m particularly effective in high-volume, service-driven environments where the workforce is diverse, fast-moving, and highly visible. In those settings, strong HR leadership stabilizes teams, reinforces culture, and protects the organization from preventable risk exposure. My areas of focus include: • Employee Relations & Workplace Investigations• Payroll Oversight for Large Employee Populations• Workforce Compliance & Risk Mitigation• Talent Acquisition & Onboarding Structure• Performance Management & Leadership Coaching• Benefits Administration & Claims Oversight• Cross-Functional Leadership Partnership I’m motivated by organizations that value accountability, culture alignment, and proactive workforce strategy. I welcome connections with HR leaders, hospitality professionals, and executives who believe people strategy is central to operational success.

Experience

1. Multi Property Director of Human Resources

   Ac Hotel By Marriott Pasadena

   Jul 2025 — Present · El Segundo, CA, US

   Oversee comprehensive Human Resources operations across three hospitality properties with the goals of workforce stability, compliance adherence, and alignment between leadership objectives and employee experience.• Direct full-spectrum HR administration across dual hotel properties to ensure that policies, procedures, and employment practices remain compliant with federal, state, and local employment laws.• Oversee payroll operations for a workforce of over 300 employees to drive timely compensation, accurate wage calculations, and proper deductions for medical insurance, 401(k) contributions, and other benefit programs.• Serve as primary advisor to executive leadership and department managers on employee relations matters; guide performance management discussions, corrective action processes, and workplace investigations.• Lead recruitment and onboarding initiatives to integrate all new hires efficiently while meeting regulatory and documentation requirements.• Facilitate structured orientation sessions and training initiatives that reinforce company policies, cultural expectations, and operational standards.• Administer workers’ compensation claims, unemployment insurance appeals, and benefits-related matters while safeguarding organizational compliance and minimizing exposure to liability.

Education

• UC Santa Barbara

  Bachelor of Arts - BA, Philosophy