Audrey Olzem

About Audrey Olzem

SVP of Customer Experience, leveraging more than 20 years of experience in strategic planning, product development, project management, and business development to scale rapid growth for companies while sustaining focus on client success and service levels. Creative problem solver capable of thinking strategically and tactically, applying expertise in data analytics, business intelligence, and user research to add and revamp product features that lift customer retention and satisfaction. Empathetic leader utilizing communication skills to forge strong relationships across organizations, stimulating cross-functional collaboration to meet tight deadlines in stressful environments. Dedicated manager adept at coaching and developing team members to build high-performance departments.Areas of Expertise:Customer ExperienceProduct DevelopmentProgram ManagementStrategic PlanningTeam LeadershipClient RelationsData AnalyticsCross-Functional CoordinationCustomer JourneyManagement

Experience

1. Vice President of Client Success & Retention

   Navari

   Jan 2026 — Present · Royal Oak, MI, US

   As VP of Client Success & Retention, I have the privilege of championing the relationships that fuel our business. I’m driven by a genuine appreciation for the clients who trust us, and I’m committed to ensuring they feel supported, understood, and valued at every step of their journey.My work centers on creating experiences that inspire confidence, strengthen loyalty, and turn partnerships into long‑term success stories. I lead with empathy, clarity, and a deep belief that when we take exceptional care of people, everything else follows.At my core, I’m here to listen, advocate, and elevate, helping clients achieve their goals while building connections that last.

Education

• Walsh College

  Master of Management - MM, Organizational Leadership

• Michigan State University

  Bachelor of Arts - BA, Marketing