Audrey Mayer

Customer Service Manager at Cirtec Medical

Role: Customer Service Manager at Cirtec Medical
Location: Minneapolis, MN, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Audrey Mayer

A creative and collaborative leader with scientific knowledge and business acumen…

Experience

Customer Service Manager
Cirtec Medical
Dec 2024 — Present · Brooklyn Park, MN, US
Lead daily site escalation meetings for medical device machined components and assemblies to mitigate risk and improve on time delivery and customer experience.Oversee customer service team responsible for entry and fulfillment of purchase orders.Build analytics reporting capabilities and establish KPIs for SIOP for two manufacturing sites.Manage initiative that improved OTIF and reduced past due sales order lines in backlog by 20%.

Education

Hamline University
Bachelor of Arts (B.A.)
2003 — 2007
University of Minnesota-Twin Cities
Certificate
2017 — 2017
Augsburg University
Master of Business Administration (MBA)
2014 — 2016

Skills

Clinical Research
International Business
Healthcare
International Sales
Flow Cytometry
Exacttarget
Biochemistry
Lifesciences
Life Sciences
Cell Culture
Cell Biology
Biotechnology
Protein Purification
Western Blotting
Net Promoter Score
Immunology
Assay Development
Order Processing
Microbiology
Team Leadership
Leadership
Immunofluorescence
Customer Service
Team Building
Laboratory
Export Control Compliance
Immunoassays
Microsoft Office
Microsoft Dynamics Ax
Elisa
Molecular Biology
Change Management
Customer Experience
International Logistics
Salesforce.com
Immunohistochemistry

Contact information

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Work email
•••••@cirtecmed.com
Personal email
•••••@•••••.com
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Current company

Cirtec Medical

Medical Equipment Manufacturing · 834 employees · Founded 1987 · Brooklyn Park, Minnesota, United States

At Cirtec Medical, we bring tomorrow’s medical technologies to life. We partner with medical device innovators to rapidly develop, prototype, scale, and manufacture complex Class II and III devices and life-enhancing therapies. From an early-stage concept to high-volume production, we bring the engineering expertise, advanced manufacturing capabilities, and the speed needed to move ideas forward. Our vertically integrated capabilities span design and development, rapid prototyping, engineering, pilot and clinical builds, manufacturing, and finished device assembly. Whether you need support at a single stage or a partner to take your program from concept through commercialization, we can flex to meet your needs and scale quickly as your program evolves. With nearly 40 years of medical device experience and a global footprint, Cirtec combines deep technical expertise with a commitment to quality, speed, and execution. We work alongside our partners to solve complex challenges, accelerate timelines, and deliver products on time and at the highest levels of quality and value. Our mission is simple: to delight our customers by rapidly developing and scaling medical technologies. From first prototype to full-scale production, Cirtec is built to move with you.

cirtecmed.com

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About Audrey Mayer

Experience

Customer Service Manager

Education

Hamline University

University of Minnesota-Twin Cities

Augsburg University

Skills

Find verified contacts for anyone on LinkedIn