Audrey MacRae
IT Production Support Manager @Dexcom
Glasgow, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2022 — Present
IT Production Support Manager @Dexcom
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Responsible for the support and management of Dexcom products and applications including SalesForce and Fusion. Also responsible for all Process Improvement/Implementation.
SKILLS
Continuous Process ImprovementDesktop SupportTechnical SupportProcess ImprovementPeople ManagementItilService-Level Agreements (Sla)Business Process ImprovementService DeliveryCustomer ServiceTroubleshootingSoftware DocumentationChange ManagementIncident ManagementDisaster RecoveryIT Service ManagementService ManagementBmc RemedyLotus NotesMentoringWindowsRoot Cause AnalysisProblem SolvingTeam ManagementRemedyTeam LeadershipService DeskBusiness ContinuitySlaActive DirectoryManagement
ABOUT AUDREY MACRAE
I am a IT Manager, with many years experience in IT Service Management. My…
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