Audrey Edwards
Director - IT Service Management & Delivery @Prisma Health
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WORK HISTORY
Director - IT Service Management & Delivery @Prisma Health
Greenville, SC, US
Experienced IT Director specializing in healthcare technology solutions. Proven track record in leading the implementation, optimization, and integration of EHR platforms, clinical and non-clinical workflows, EHR and Enterprise applications. Skilled in aligning technology initiatives with clinical and operational goals to improve care delivery, compliance, and data integrity. Adept at managing cross-functional teams, driving interoperability, and ensuring regulatory adherence (HIPAA, HITECH) while fostering innovation to enhance patient outcomes and clinician experience.• Shepherd strategic practices, aligning technology for one of the largest employers in the state of South Carolina.• Oversight of departments and process including; Service Desk (Technical and Epic), PMO, Microsoft Applications, ITSM, Policy Management, Demand Management, Project Management, KPI\'s, Business Continuity, Continuous Process Improvement.• Innovative leader supporting the organization\'s digital transformation; digital platforms, interoperability, mobile appsLeader that drives the organization\'s mission of innovation, clinical outcomes, and collaboration.• Collaborate with Physician and Executive leaders, building relationships to guide and meet the strategic goals of the organization.• Incident commander for IT risks and issues through respective lT Leaders and other Operational Leaders.• Vendor & Contract Negotiatior with a proven ability to negotiate favorable terms with technology vendors and service providers, reducing costs while maintaining quality.• Strong knowledge of financial governance, audit requirements, and regulatory compliance for IT projects and capital expenditures.• Ability to prioritize investments in infrastructure, applications, and emerging technologies to maximize business value.
EDUCATION
North Greenville University
Master of Business Administration - MBA, Business Administration, Management and Operations
North Greenville University
Master of Business Administration - MBA, Business Administration and Management, General
Greenville Technical College
Associate's degree, Computer Technology
University of South Carolina Upstate
Bachelor of Arts - BA, Information Systems and Management, Healthcare Concentration
SKILLS
ABOUT AUDREY EDWARDS
Dynamic innovator and healthcare lT leader driving Service Management across complex practices through Application Management, Application Development, Operations Optimization, and Strategic Transformation to drive organizational objectives. Recognized as solution-focused innovator spearheading value driven Design, Process Optimization, and Service Improvement. Exceptional Financial Manager aligning practices via Negotiation, Resource Planning, and Expense Management to further mission within progressive Management - Highly experienced in assessing true needs and expectations, building lasting professional relationships. Grow and deepen strategic partnerships to achieve mutually beneficial outcomes.Resource Coordination - Possess a proven ability to anticipate unique requirements or potential road-blocks in all situations. Continually develop back-up plans to minimize risk and deliver exceptional results; streamline communication and implementation channels to meet client and organizational needs.Process Streamlining - Effectively manage diverse tasks, with varying degrees of complexity, within a wide range of environments; evaluate situations, assess emergent needs, and implement solutions in a prompt and efficient/effective manner.
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