Audrey Connolly

Business Operations Manager @Novacharge - Electric Vehicle Charging Solutions

Orlando, FL, US

Customer Experience & Process Improvement Specialist | Operational Excellence | Cross-Department CollaborationI am focused on creating best-in-class customer experiences by developing and implementing efficient business processes that enhance performance and operational effectiveness. Through process optimization, team collaboration, and continuous improvement, I work across departments to achieve impactful outcomes aligned with organizational goals.Key Achievements & Responsibilities:Process Optimization & Consistency: Designed and implemented standardized business processes across departments, ensuring operational consistency and excellence.Field Support Tools: Developed resources and tools for field installers, improving efficiency and reducing errors in the field.Cross-Department Collaboration: Collaborated with teams such as Customer Service, Shipping & Receiving, Product Build & Repair, and Project Management to streamline workflows and identify automation opportunities.International Export Expertise: Served as the Export Officer, managing international export processes and ensuring compliance.Employee Engagement: Initiated monthly celebrations for work anniversaries and birthdays, fostering a culture of recognition and employee morale.Community Engagement: Led quarterly community GiveBack programs, including initiatives like Angel Tree and Earth Day clean-ups, promoting corporate social responsibility.Tracking & Process Improvements: Established a product tracking system for field products and led in-field repair processes, improving service and minimizing downtime.Vendor Management & Training: Acted as the main contact for key accounts, led vendor training programs, and optimized vendor relationships to enhance performance.I am passionate about driving efficiency, fostering collaboration, and delivering exceptional service across all areas of business.