Audrey Bankston

Customer Service Benefit Specialist @Aon

Charlotte, NC, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2012 — Present

Customer Service Benefit Specialist @Aon

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Charlotte, NC, US

Enroll participants into COBRA, Commercial, and Medicare Advantage HealthExpedited Qualified Change in Status,(QSC)Expedited explanation of benefits,(EOB)Supported billing and payment inquiresExpediting material request, address changeUpdating participant’s accounts i.e. add/drop dependent, updating account for coverage, authorization for treatment, benefits details and summaries Escalating benefit issues with urgency to resolve in a timely mannerAnnual enrollment into healthcare insurance for various clients

SKILLS

Time ManagementTalent AcquisitionAdministrative AssistantsApplicant Tracking SystemsMicrosoft OfficeSalesMicrosoft Office 2007Customer ServiceMedical CodingPerformance ManagementTrainingCustomer SatisfactionManagementTeam BuildingAdministrative AssistanceHuman ResourcesRecruitingMedical RecordsLeadershipCptEmployee RelationsPublic SpeakingIcd-9TeamworkCall CentersEmployee BenefitsAccounts ReceivableCall Center

ABOUT AUDREY BANKSTON

As a professional with ability to produce high quality results; Posses experience in…

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Audrey Bankston — Customer Service Benefit Specialist at Aon in Charlotte, NC, US | Unifers