Audra Frasier
Senior Customer Success Team Manager @ PartsTrader LLC | LPCS Data Analytics SaaS InsureTech
- Role
- Senior Customer Success Team Manager at Partstrader Llc
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Audra Frasier
Senior Customer Success Team Manager at PartsTrader LLC, specializing in customer engagement, data analytics, and consultative selling. Leads strategies to drive revenue, improve retention, and grow market share by aligning client goals with actionable insights. Expert in delivering high ROI through tailored solutions and data-driven recommendations. Works closely with cross-functional teams and customers to uncover trends, define success metrics, and guide implementation strategies. Adept at managing and mentoring teams to exceed sales targets while ensuring high client satisfaction. Committed to empowering clients through strategic partnerships and innovative SaaS solutions for the insuretech industry.
Experience
Senior Customer Success Team Manager
Oct 2022 — Present · Cleveland, OH, US
Developed and executed sales and implementation strategies, resulting in a 30% increase in revenue and user growth. • Collaborated with clients to identify their goals, enhancing customer satisfaction and ensuring a strong ROI. • Analyzed complex data sets to uncover trends, leading to improved renewals and expansion opportunities. • Leveraged cloud-native technology and SaaS solutions to optimize customer success initiatives at PartsTrader LLC.
Education
Whitworth University
B.A., Communications
American Educational Institute, Inc.
LPCS (Legal Principles Claims Specialist) , SCLA
Whitworth University
Bachelor of Arts - BA, Mass Communication/Media Studies
Central Linguistico Maya
Spanish Languange and Culture
Skills
- Analysis
- Leadership
- Coaching
- Settlement
- Claim
- Claim Investigation
- Interviewing
- Subrogation
- Liability Analysis
- Automotive
- Time Management
- Insurance
- Communication
- Claims Management
- Management
- Team Building
- Outside Sales
- Claims Handling
- Team Leadership
- Property
- Property
- Spanish
- Property & Casualty Insurance
- Personnel Management
- Process Improvement
- Investigation
- Customer Service
- Customer Satisfaction
- Training
- General Insurance
- Casualty
- Microsoft Office
- Negotiation
- Liability
- Casualty Insurance
- Property Damage
- Legal Liability
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