Audra Calzaretta

About Audra Calzaretta

Driving Operational Excellence, Financial Growth & Scalable Service Delivery As a…

Experience

1. Manager, Sales Enablement and Services Delivery

   Trace3

   Oct 2019 — Present · Pasadena, CA, US

   Accomplished Services Delivery Leader, with a track record of success in managing a $35M portfolio of consulting and professional services within the Healthcare industry. Supporting a diverse team of over 100 IT architects, engineers, program and project managers, and support personnel, consistently delivering outstanding results. Achievements include:Financial Analysis: Proficiently managing financial aspects such LOEs, including revenue and GP optimization, project GP variance, backlog, and forecasts for revenue recognition, utilization and positive/negative re-class.Contract Management, Statements of Work, and RFPs: Playing a pivotal role in securing and negotiating client Master Services Agreements, amendments, drafting and executing SOWs, Change Orders, and POs for multi-million dollar projects. Additionally, led teams in submission of over 300 comprehensive responses to RFPs exceeding over $75M in award.Governance and Risk Mitigation: Developing and implementing governance policies, processes, and workflows creating efficiencies and compliance across the team, resulting in effective sales enablement, operations, and risk mitigation.Resource Utilization: Holding myself accountable for achieving resource utilization targets set by HQ by optimizing resources, productivity, and contributing to overall success.Client Satisfaction: Acting as a dedicated client advocate, I\'ve promptly addressed concerns and resolved issues to maintain high levels of satisfaction within our organization and our clients.Partnerships: Cultivating and maintaining strategic partnerships with Vendors, colleagues, and Client Services leadership, collaborating to deliver top-tier service working with staffing and solution partners.Team Management and Mentorship: Providing strong leadership to direct reports, guidance, and mentorship to all levels of the members, I\'ve elevated individual and collective performance, fostering a culture of excellence and continuous improvement.