Audra Lindell
Customer Experience Solution Consultant at LUCIDIA iT, LLC
- Role
- Customer Experience Solution Consultant at Lucidia It, Llc
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Audra Lindell
As a Customer Experience Solution Consultant, I assist customers with their contact center strategy, leadership, transformational recommendations, product awareness and drive industry best practices. I offer a consultative approach to customer engagements with the skill to engage at the agent, supervisor, director and administrator levels. My experience as a Contact Center Design Specialist led me to fall in love with designing the customer\'s journey, training the team and implementing success! I am in the progress of adding many other contact center solutions to my toolbelt. As of today, I have extensive experience with Genesys PureConnect and Genesys Cloud solutions. I am a power user and experienced presenter in ICBM Supervisor Modules including Interaction Feedback, Interaction Recorder, Interaction Reporter, Optimizer, and Quality Manager. I can also configure and train Web Portal and iPad Supervisor.
Experience
Customer Experience Solution Consultant
Feb 2021 — Present · US
Education
Ball State University
Bachelor of Applied Science (B.A.Sc.), Speech 'Communication and Counseling Psychology
1991 — 1995
Ball State University
Bachelor of Applied Science (BASc), Speech Communication and Rhetoric
1991 — 1995
Skills
- Customer Retention
- Customer Service
- Training
- Customer Satisfaction
- Campus Management
- Interviews
- Leadership Development
- Interactive Intelligence Web Portal Configuration
- Personal Communicator
- Interactive Intelligence Quality Manager Configuration / Training
- User Interface Design
- Retaining Customers
- Higher Education Administration
- Integration
- Interactive Intelligence Web Portal Configuration / Training
- Adult Education
- Ivr
- Employee Training
- Recruiting
- Staff Development
- Designing the Customer Journey / Call Flow Design
- Negotiation
- Interaction Intellegence
- Key Performance Indicators
- Troubleshooting
- Interactive Intelligence Ipad Supervisor Configuration / Training
- Software Development Life Cycle (Sdlc)
- Lync Server 2010
- Team Building
- Management
- Interactive Intelligence Feedback Survey Design
- Event Planning
- College Recruiting
- Proteus
- Coaching
- Technical Recruiting
- Unified Communications
- Interviewing
- Interactive Intelligence Purecloud Training
- Career Counseling
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