Audra Asadurian

About Audra Asadurian

I\'m a current Support and Implementation Specialist with a background in K-12 teaching dedicated to providing positive services to help customers and companies decrease the knowledge gap. I\'ve successfully written as a Technical Writer of internal guides on product updates and tools using Zendesk Guide. I have just under two years of experience with supporting users of a SaaS company, in which I used critical thinking, planning, and industry best practices.

Experience

1. Customer Support & Implementation Specialist

   Seesaw Learning

   Aug 2020 — Present

   Seesaw for Schools is a digital app-based platform that allows students, teachers, and parents or guardians to complete and share classroom work. As the company itself says, Seesaw is a platform for student engagement. Seesaw is a SaaS company. Key Roles and Responsibilities-Troubleshooting technical issues across multiple device and platforms-Acted as a liaison between Support and Engineering for multiple major product launches-Managed both internal and external resources adhering to company-wide style guide-Implementation calls with a variety of technical admin users and to resolve escalation calls-Upheld an 6-month average 95% CSAT Score

Education

• California State University, Fresno

  Bachelor of Arts (B.A.), English Language and Literature/Letters

  2011 — 2014

• California State University, Fresno

  Teaching Credential, Teacher Education, Multiple Levels

  2015 — 2016