Ayumu U.
Bilingual Customer Support Associate, Japanese (Remote)
- Role
- Customer Support Associate at Squarespace
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Ayumu U.
Dynamic professional with over 8 years of experience in customer support and technical assistance, specializing in bilingual (English and Japanese) communication. Proven expertise in domain management, billing inquiries, and technical problem-solving, consistently meeting productivity and quality metrics while enhancing customer satisfaction. Committed to continuous learning and staying up-to-date with industry trends to provide the best possible support and solutions.
Experience
Customer Support Associate
Oct 2023 — Present · NY, US
Provide exceptional support through live chat and email, troubleshooting and guiding customers on account and billing issues.• Achieved a quality score of 95.3% in the 2025 mid-year review and 93.5% for email quality in the 2024 year-end review.• Mentored new team members and shared ideas for improving the Japanese queue.• Leveraged technical expertise and bilingual skills to resolve tickets on first contact, improving CSAT scores.• Contributed to quality assurance for the Japanese market, receiving recognition from senior QA analysts.
Education
Art Institute of Seattle
Associate’s Degree, Audio Production
City University of Seattle
Bachelor’s Degree, Accounting
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