Aubrey Maloney

IT Support Analyst Tier 2 at BAE Systems Information Technology

Role: IT Support Analyst Tier 2 at BAE Systems, Inc.
Location: Charlotte, NC, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Aubrey Maloney

I am looking to apply my IT Technical Skills within the Information Technology field.

Experience

IT Support Analyst Tier 2
BAE Systems, Inc.
Jun 2015 — Present
Modifies user attributes by editing profile information through Remedy, Deltek and Acitve DirectoryCreated and closed tickets using Remedy ticketing system or escalate to the tier support levelAssist users with troubleshooting on VPN connections, printers and folder access Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems.Provided detailed descriptions of issues in trouble ticket system and followed up diligently to ensure swift resolutions.Resolved issues related to WIndows, network connectivity, as well as problemsassociated with software and hardware errorsUsed Dameware or RDP to Install software applications, update software, drivers and upgraded computers Troubleshoot applications such as peoplesoft, webex, sccm, oracle

Skills

Microsoft Office
Software Installation
Digital Imaging
Databases
Deployment
Sccm
Technical Recruiting
Remote Desktop
Computer Hardware
Project Planning
Troubleshooting
Data Center
Windows 7
Imaging
Information Technology
Data Entry
Help Desk Support
Customer Service
Integration
Vendor Management
Software Documentation
Management
Networking
Help Desk Software
Technical Support
System Deployment
Active Directory
Xp
Windows Server
Hardware
Windows
Visio
Windows Xp
Laptops
Quality Assurance
Sharepoint
Printers

Contact information

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Work email
•••••@baesystems.com
Personal email
•••••@•••••.com
Direct dial
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Current company

BAE Systems

Defense and Space Manufacturing · 10K employees · Founded 1999 · BAE Systems, 6 Carlton Gardens, GB

At BAE Systems, we help our customers to stay a step ahead when protecting people and national security, critical infrastructure and vital information. We provide some of the world’s most advanced, technology-led defence, aerospace and security solutions and employ a skilled workforce of 107,000 people in more than 40 countries. From state of the art cyber threat detection to flight control systems that enable pilots to make better decisions, we never stop innovating to ensure that our customers maintain their advantage. This is a long-term commitment involving significant investments in skills. We also work closely with local partners to support economic development through the transfer of knowledge, skills and technology.

baesystems.com

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