Aubrey Edwards
Premier Services Manager at ICE Mortgage Technology
- Role
- Premier Services Manager at ICE Mortgage Technology
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Aubrey Edwards
20+ year’s professional experience in Customer Service, Sales, Telemarketing, A/R – A/P, Collections, merchant services and tech support. Experienced Technical Support Engineer with a demonstrated history of working in the computer software and hardware industry. Skilled in Web Applications, Asset Management, Team Building, Server Management, Desktop Support, Network Management, Encompass and Customer Support.
Experience
Premier Services Manager
Mar 2024 — Present
Promoted to a Technical Support Engineer II in the Encompass support team. Responsible for any escalation that the front-online specialist did not resolve. Worked with every team across the support team to provide the highest quality support to our customers as quickly as possible.Ellie Mae was purchased out by ICE and rebranded ICE Mortgage Technology. During this time, I continued to grow my knowledge of the Encompass software and support other engineers throughout the company on how to resolve issues quickly and efficiently.Took on Additional Roles and Responsibilities outside my position: • In Mortgage Process – combined service for loan origination and back house support• In Premier Support – higher level of service for Premium clients using Encompass
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