Aubrey Yonesaki
Concierge @Hotel Bennett
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WORK HISTORY
Concierge @Hotel Bennett
Charleston, SC, US
As a Concierge at Hotel Bennett—a Forbes 4-Star (2021–2025), Michelin Key (2024–2025), and Condé Nast Traveler Top 20 hotel in the world—my passion is creating stays that guests will never forget. Whether it’s a birthday, anniversary, or an ordinary day worth making special, I use the hotel’s resources and my local expertise to design meaningful, personalized experiences.I’ve completed Forbes 5-Star service training and actively participate in ongoing audits, ensuring every interaction reflects the highest standards of luxury, privacy, and attention to detail. From coordinating exclusive dining reservations to recommending Charleston’s most beautiful streets and hidden gems, I strive to anticipate needs before they’re voiced.My role includes managing high-profile and VIP guests, maintaining discretion, and ensuring seamless communication across departments. I work daily with tools such as Opera Oracle Hospitality, Nuvola, and Revinate for guest reservations to ensure every request is meticulously handled.Fast-paced, challenging, and incredibly rewarding—this work allows me to help guests experience Charleston and Hotel Bennett at their very best.
EDUCATION
University of Georgia - Franklin College of Arts and Sciences
Bachelor's degree, Communication Studies
ABOUT AUBREY YONESAKI
I am an experienced customer service professional with eight years in the food and beverage industry, specializing in delivering personalized food and beverage services and building strong client relationships utilizing Forbes Five-Star guidelines. I excel at implementing sales strategies to effectively upsell products through expert recommendations, consistently increasing daily revenue. Dedicated to representing a company’s core values and mission, I strive to lead by example in every role I take on. As quick learner and adaptable team player, I welcome challenges as opportunities to grow while contributing to customer satisfaction and overall team success.
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