Aubrey Thomas
Director Of Claims Operations at USAA
- Role
- Director of Operations at USAA
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Aubrey Thomas
I am passionate about USAA\'s mission to serve our military men and women and their families. And that mission focus is what drives my passion further into the 757 community. I hope to be a driving force of positive change that can influence others to be a collective force that can address systemic issues that make our community a better place. I believe that each day we should challenge ourselves to be the best versions of ourselves and work to be even better tomorrow. Norfolk FBI Citizens Academy 2022 Hampton Roads Women in Business Honoree 2019 Hampton Roads Chamber of Commerce LEAD Program c/o 2019 United Way of Southampton Roads Project Inclusion Leadership Development c/o 2014
Experience
Director of Operations
Apr 2021 — Present · VA, US
DIRECTOR OF CLAIMS OPERATIONSPlan, coordinate, and direct claims operations, overseeing 12 virtual property teams across the organization. Develop and implement strategic and operational plans, control resources, and ensure delivery of exceptional claims service and achievement of established metrics and service level objectives. Monitor staff and workflow to ensure compliance with regulations, policies, procedures, and the fair claims settlement practice act. Hire, train, and mentor high-performing teams in fast-paced, high accountability environments. Provide technical guidance, monitoring claim reserves, and extending settlement authority. Analyzes data to inform business decisions and identify performance deficiencies, and prepares reports to communicate financial data, claims activity, and quality to senior leadership. Ensure the delivery of world class service to members, routinely negotiates fair settlements, and proactively identifies and investigates fraudulent claims.HIGHLIGHTS: Redesigned 20••••23 Property Claims Scorecard
Education
Saint Leo University
Bachelor of Arts, Business Administration; Management Specialization
2003 — 2010
Florida Institute of Technology
Master of Business Administration - MBA, Management
2012 — 2017
Florida Institute of Technology
Master of Business Administration - MBA, Project Management
2018 — 2019
American Institute for CPCU and Insurance Institute
Associate in Claims, AIC;CPCU
2004 — 2011
American Educational Institute, Inc
SCLA
2006 — 2008
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