Aubrey Kays
Assistant Room Operations Manager Voyage Leadership and Development Program @Jw Marriott Marco Island Beach Resort
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WORK HISTORY
Assistant Room Operations Manager Voyage Leadership and Development Program @Jw Marriott Marco Island Beach Resort
Marco Island, FL, US
Manage real-time room operations for an 800+ room luxury resort-Support elevated guest experiences through proactive room coordination and service recovery-Improve operational efficiency by prioritizing room readiness and cross-department communication-Support Sustainability Efforts-Utilize PMS and GXP systems to maintain accurate room inventory and reporting
EDUCATION
Florida State University - Dedman College of Hospitality
Minor, Hospitality Administration/Management
Florida State University - Herbert Wertheim College of Business
Bachelor’s of Science, Business Administration and Management, General
ABOUT AUBREY KAYS
Hospitality professional with cross-functional experience in Front Office and Housekeeping at an 800+ room luxury resort. Currently serving as a Room Operations Voyager, gaining hands-on operational expertise while supporting guest satisfaction, efficiency, and service excellence at scale.Graduate of Florida State University with a degree in Business Management and a minor in Tourism & Hospitality Management. I bring a strategic business mindset to daily operations, with a focus on process improvement, team collaboration, and elevating the guest experience.Passionate about developing into a well-rounded hospitality leader within luxury operations.
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